Official letters of co-operation was written to all hospitals and concerned bodies to obtain their co-operation in facilitating the study. Ethical Considerations Before starting of the data collection process, the study protocol was approved by the College of Health and Medical Sciences School of Graduate Study and the Institutional Research Ethics Review Committee. The overall satisfaction was determined using the same formula and accordingly patient who scored less than 84 point out of 145 was considered as not fully satisfied where as 84 and above was considered as fully satisfied. Satisfaction was broadly classified into two as fully satisfied and not fully satisfied by using demarcation threshold formula (total highest score-total lowest score)/2 + Total lowest score).
Odds ratio with 95% confidence interval was computed. Factors for which significant bivariate association observed were retained for subsequent multivariate analyses using logistic regressions. Similarly, study done in Taiwan on patient satisfaction with nursing care indicated the overall level of patients’ satisfaction to be 45% Study conducted in Canada indicated that major determinants of patient satisfaction were physical comfort, emotional support, and respect for patient preferences whereas study conducted in Turkey revealed the type of ward, sex, income, and education independently affected the satisfaction with nursing care.īivariate analysis was carried out to examine the relationship between the outcome variables and selected determinant factors as appropriate. Study conducted in Pakistan showed that the overall level of patients’ satisfaction with nursing was found to be 45% whereas the study conducted in Iran in 2011 in emergency department revealed overall satisfaction of 63.2%.
Despite these realities, the health care provider in developing countries seems to be ignoring the importance of patient’s perception regarding health services. Patient satisfaction should be as indispensable to assessments of quality as to the design and management of health care Systems. The perception of an uncaring environment can lead to increased anxiety and diminished coping abilities for the patient as well as it contributes to financial loss and litigation for the nurse and the healthcare institution. A hospital may be soundly organized, beautifully situated and well equipped, but if the nursing care is not of high quality, the hospital will fail in its responsibility of providing care.
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